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Keep It Human With Your Bots
Call an Uber, order from Amazon, book a hotel… You can do all of these things instantly—even at 4 AM. People today want commodities quickly and with round the clock access. Believe it or not, your B2B buyers are also people, and they probably want the same. Now, most businesses can’t man their websites 24/7 (unless you’re shelling out for night shift employees or lots of coffee)—this is where the chatbot comes. But there’s an art to the bot—they shouldn’t replace humans, but should help facilitate conversations with customers. Proper use can result in tremendous boost to lead generation, and can radically speed up a company’s growth.
Dave Gerhardt, author of Conversational Marketing and VP of Marketing at Drift, joined RTU for a chat bot chat, and really digs into the value, and ideal usage, of these automated critters. Beyond that, Dave touches on a few broader subjects, including how marketing efforts need to be rooted in empathy and humanity. After all, you’ll always be marketing to people.
Hear why businesses big and small can benefit from chatbots—listen in!
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What You’ll Learn
Conversational marketing: why you should nix your lead form
When Drift nixed its own lead form, they did so to teach the market about conversational marketing! Drift needed to practice what it preached. Drift utilizes bots to capture leads. Instead of a form submission, there is a conversation with a potential customer. Dave shares that a form is binary while a chatbot allows a conversation to occur. Today’s technology is so good that from a single email address, your company can get ample information. Because of this, companies should feel free to focus on the conversation.
For the whole article: http://bit.ly/2U8k33i
- [2:40] Get to know Dave, and why he was first attracted to Drift
- [6:15] Information from his book, Conversational Marketing
- [11:11] Is there every information on a website worth gating?
- [20:20] Embedding a calendar-like function to a chatbot
- [25:20] The point of moving from a chatbot to livechat
- [28:16] Why speed matters!
- [31:37] The importance of empathy in sales conversations
- [35:40] Using chatbots for customer service and post sales
- [39:35] CQL’s and why they will save the world
Connect With Dave Gerhardt:
Resources & People Mentioned
Connect with Drew