The Art of the Strategic Shortcut

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While California went into shelter-in-place in early March, Talend CMO Lauren Vaccarello read an article about a popular bubble tea franchise laying off 400 workers in less than two weeks. With a self-prescribed “healthy sense of paranoia and a very strong desire to grow the business,” Lauren jumped into action. She knew that, if the company wanted to survive the long road ahead, they needed to ditch everything they were working on and start fresh, and they needed to do it fast.

Talend’s new 2020 playbook reflects the power of agility in the face of a crisis. They repositioned their messaging in just ten days with full C-level support, then planned not just one, but three user conferences in under two months. Tune into this tell-all episode to learn why doing things the “wrong” way is sometimes the right one, as well as how fearless leadership and empathy are key to both short- and long-term success.

What You’ll Learn in This Episode

  • The difference between 2020’s recovery playbook and previous playbooks
  • How Talend fast-tracked its new brand messaging
  • Why empathy needs to be a part of virtual event planning

Rethinking Your Brand Promise…In a Hurry

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Right around mid-March 2020, every brand, B2B or B2C, had to take a cold hard look at their brand promise and consider its relevance. Was the brand promise that seemed so right in the go-go months before the pandemic suddenly tone deaf? For Jakki Geiger, CMO of Reltio, a Silicon Valley-based data management platform, the answer to that question was “yes.” Practically overnight, the idea of “winning” seemed out of step with their customers, many of whom were focused more on surviving and less on thriving. So, what’s a savvy marketer to do?

In this remarkably frank episode, Geiger shares exactly how she and her colleagues shifted gears and found a new, more relevant message around “serving, protecting, and retaining.” It’s a story of agility, determination, customer-centricity, and fearless leadership that almost any marketer can learn from. Drew and Jakki cover a lot of ground including the role CMOs can play not just in driving leads (which she did) but also driving social change in areas like diversity.

What You’ll Learn in This Episode

  • How Reltio pivoted their messaging during COVID
  • Why customer centricity should be a top priority for B2B brands
  • How CMOs can influence company and social change for the better

Raising the Bar with Virtual Events

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If you’re looking for an example of a high-quality virtual event, you’ve got to check out Skillsoft’s Perspectives 2020. Drew did, and he was absolutely blown away by the online summit. In fact, it was so engaging that he just had to interview their CMO, Michelle Boockoff-Bajdek (Michelle BB for short) to learn more about the work that went on behind the scenes to create a global experience that rivals pre-COVID physical events. 

In this episode, Michelle generously shares the details behind the making of the event, as well as other tips, like how they’re measuring its success and how they plan to use the momentum to generate demand. We’ve also got a special Q&A session with a live audience of CMOs: Gabi Zijderveld from AffectivaIan Howells from Sage IntacctHolly Rollo from RSA Security, and Mark Floisand from Coveo. And while you’re here—be sure to check out Skillsoft’s Post-Perspectives e-book!

What You’ll Learn in This Episode

  • How Skillsoft pivoted from a physical to a virtual event
  • Michelle BB’s tips for planning and executing virtual summits
  • Highlights and successes from Skillsoft’s Perspectives 2020

 

Generating Demand with Content Marketing

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With physical events and direct sales canceled, the idea of filling the pipeline with valuable leads may seem daunting. However, many CMOs see this challenge as an opportunity to prove that it can be done digitally, and it’s become glaringly apparent that when it comes to B2B demand generation, content marketing is king.

One such CMO, Richard Jones of Cheetah Digital, has made quality, valuable content his top priority. Why? Because he knows that a well-oiled content engine will not only help their salespeople find and close leads, it will also engage customers and attract new talent in profound ways. In this episode, Richard and Drew discuss everything from building your content strategy to measuring its success. There’s a wealth of valuable insights to be found, so be sure to tune in!

What You’ll Learn in This Episode

  • How Cheetah Digital built their content marketing engine
  • How good content marketing helps close sales and attract customers
  • How COVID-19 shifted Cheetah Digital’s marketing strategy

Collaborating Creatively in the Zoom Economy

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“Zoom, Zoom, Zoom” may seem like the title of a children’s song, but for many of us, it’s the reality of the workday—a string of Zoom meetings that take up the brunt of one’s time. And while virtual meetings have been a great way to stay connected to colleagues and hold brainstorming sessions, they can be a real hindrance to productivity.

It’s important for CMOs and other leaders to help their teams Zoom smarter, not harder. In this week’s episode of Renegade Thinkers Unite, Smartsheet CMO Anna Griffin shares tips and tricks for facilitating effective brainstorming sessions, like starting meetings with a frame break and assigning ownership. The process passed the test, as the Smartsheet team pulled together and published their recent global survey within a week of their initial Zoom ideation session. Be sure to tune in, you won’t want to miss it.

P.S. You can now watch the entire interview on our YouTube channel!

How National Instruments Became NI

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A rebrand is not a campaign, it’s a new direction. That’s why NI (previously known as National Instruments) brought on their first-ever CMO, Carla Piñeyro Sublett—they wanted someone to guide them through the brand refresh process, to shake up their foundation and challenge their entire business strategy for the better.

Knowing that this would be a bold undertaking, Piñeyro Sublett and her team, with full C-Suite support, worked from the outside-in. Then, with the help of an outside marketing agency, a cross-functional internal team, six months of brand strategy planning, 800+ interviews, and a month of employee prep, NI initiated an electrifying process of discovery for the business—one whose identity is encapsulated in two powerful, purpose-packed words: “Engineer Ambitiously.”

This episode is a special one, as NI live-streamed the launch this week in a global celebration of their new brand. Tune in to hear about how they did it.