3 Keys to Creativity

Before we talk about the inspirational elements of Episode 13, let’s chat about the power of a having a great network. In this case, I connected with creativity guru Larry Robertson (star of Episode 13) through my new friend JJ Ramberg who I met through DEMAN, the Duke Entertainment Media and Arts Network that I’ve chaired in New York for the last six years.  My personal mission with DEMAN is to help current Duke students realize that there are fruitful career choices other than being lawyers, bankers or doctors. To achieve this mission I’ve helped organize annual networking events for Dukies and connected with undergrads and grads at DEMAN weekends down in Durham.  It was at one of these on campus events that I met JJ Ramberg, entrepreneur, and long-time TV show host. JJ and I talked about her start-up Goodshop and I mentioned my upcoming podcast series. Next thing you know JJ is referring Larry my way, he had been a guest on her TV show, and the result is well worth a listen for anyone curious about creativity and how they can increase their aptitude in this area. So now on to my podcast notes…

As it turns out, creativity is not instantaneous. Sure, you may have your “Aha!” moments, but true creativity is a constant, active process. Like with toned muscles, it takes work and training to get there. Or in the case of creativity, practice and happy accidents that allow you to free up your mind and take in different perspective. Some may think creativity is reserved for children playing pretend, creativity is actually the seed of innovation. And who doesn’t want to be innovative? If you’re looking to flex those creative muscles, keep these five questions in mind when tackling your next project:

  1. “How do I know what I know?”

Check in with your thoughts and assumptions. Sometimes we get caught in a repetitive closed-circuit loop of thought, which is counterintuitive to creativity.

  1. “Is there a pattern?”

People tune out to things that deviate from the norm and attribute it to noise (see above: closed-circuit loop). By checking in with our thoughts and assumptions, we allow for those deviations to come through.

  1. “What if….?”

Once you’ve answered the first two questions, you can start playing the What-If game and getting creative with it.

  1. “Is there another way of looking at it?”

Can you flip the scenario and see it from a different angle? What does that angle tell you?

  1. “Who cares?”

Innovation is an awesome goal to strive towards, but if no one besides you cares, it doesn’t lead to much. But practice makes perfect!

My conclusion is that it is easier to learn to be creative than to learn to be a good golfer but you’ll have to listen to this episode to decide on that one for yourself.

Building Beautiful Customer Loyalty

In episode 10, my guest Ryan Linders provides a rare glimpse into the initial phases of building a customer loyalty program from scratch. You’ll learn how Linders got the program off the ground and how Sally Beauty provides value to customers and gets it back in terms of membership fees and on-going purchase loyalty.

What’s particularly instructive is how Sally Beauty uses email with a genuine sensitivity to customer needs. While the tendency of the direct marketer is to push out offers at a heavy frequency, Ryan and his team temper their efforts to make sure they aren’t overwhelming their valued customers and or interrupting their natural purchase cycle.  Part of the solution here is to make sure in addition to email address, you have purchase data that will allow you to segment the database and increase the relevance of each interaction.

How to Build a Loyal Fan Base

In episode 9, we take a break from big brand CMOs to hear from independent musician Will Dailey. Why this deviation? Well first, I’ve been trying to get an interview with Will Dailey ever since I saw him speak at a Content Marketing conference in 2016 because I was certain his story would inspire marketers big and small. Second, Will really is a renegade, having walked away from a major record label just as his career was gaining steam. This was an incredibly gutsy move that helped set the stage for his instructive approach to fan building. And finally, I secretly hoped Will would perform on the show, and amazingly, he did just that, making it easy for you all to understand why I’m such a fan!