Tag: media

Tuning into a Flexible Media Approach

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There are few industries as dynamic as the media business – and rightfully so. Changes in both technology and culture necessitate ongoing adaptations for sources to reach their audiences. Over the last decade alone, we’ve seen dramatic changes to the ways people receive news and entertainment through the development of social media, podcasts and interactive audio players. Even for age-old outlets, evolution is a must.

New York Public Radio, which has been around for 93 years, is leading the way in redefining media. Once simply an FM radio station, the company now hosts a wide range of podcast shows that garner over 26 million listeners every month. New York Public Radio’s Vice President and CMO, Peter Weingard, declares they are in the curiosity business. The brand—as historic as it is—regularly reinvents its media approach, while sticking to its core message.

On this episode of the Renegade Thinkers Unite podcast, Peter Weingard talks to host Drew Neisser about what it means to be a historic brand in a world dictated by fluidity. You can listen to the podcast here. Below are some highlights from this week’s episode:

 

Drew: There are a lot of brands connected to New York Public Radio. How did you sort through them and figure out what your priorities were?

Peter: Financially speaking, the big priority is of course the terrestrial broadcast station. We are a member-driven organization. Actually, one of the largest membership organizations in New York City with over 200,000 members and that’s how we pay our bills here. Across our portfolio there are lots of different objectives nestled within all the different brands and some of the brands are quite large and quite important like Radiolab and Freakonomics. Also, it’s very important to think about how we’re unlike a lot of other companies, especially other media companies. We are a mission-driven nonprofit, we are driven by the need to serve our mission and consumers. We’re not looking at Wall Street and worrying about quarterly earnings reports and a lot of the other distractions that other media companies face. I think it allows us to focus on what matters. And as a marketer you always want to be focused almost relentlessly on the consumer. Here, we get to do that because that really is why we’re here.

Drew: What have been one or two things beyond the studio that have really helped you continue to meet the objectives of the organization?

Peter: There are so many wonderful things that are going on here and one that I personally like very much is if you listen to the top of the hour IDs on WNYC, you’re going to hear a very different sound than you might have heard previously at WNYC. And part of that is the evolution of radio and what radio has become in the world of Pandora and the ability to stream the BBC from London. Suddenly, I have a pocketful of radio stations. There’s a lot of rethinking about what that is. Can we be the center of the New York conversation, the conduit by which New Yorkers are able to have shared experiences? Part of that is reflected in these top of the hour IDs, which if you listen to don’t sound very public radio. What you hear is the voices of people in the streets of New York, the sounds of the city behind them, and the accents and voices of real people in a real New York. And I’ve had people in the street react to that.

Drew: What else have you done?

Peter: I’ve had other radio stations tell us, ‘I love what you’ve done,’ because we’ve begun to reframe what it means to be a local radio station and we’re very proud of our newsroom. We have a 70-person newsroom. It’s one of the largest in New York, winners of many awards. And we’re working very hard in creating engagement opportunities around the news so the news doesn’t just go one way anymore. Communication isn’t just from the transmitter to your radio out. What we’re doing is actually trying to involve people in the stories and involve them in the station and in the brand in very significant ways. One thing we’re doing right now in New York is, as any New Yorker will tell you, the subways are a big old mess and mass transit is a big mess and we have an ongoing program project called “#WeTheCommuters.” And we actually had a listener who volunteered to be the #WeTheCommuters ambassador who went to the MTA public hearing, representing the listeners of WNYC, to read aloud to the management of the MTA what was important to our listeners about commuting in New York.

Drew: You ran an ad late last year that garnered a lot of attention – can you talk about that?

Peter: One of the ads that came out right when the Russia thing was happening — I was actually concerned that by the time the ad hit the streets that it would be over, and it turns out to be the gift that keeps on giving. We had one headline that just said, “More Influential than Russia” and had what looked like Putin in the ad and then talked about tuning into Morning Edition for unbiased journalism. People were tweeting that and sending it to each other and Instagraming it and saying, “Wow.” One person said, “This is not your father’s NPR,” and that’s exactly right. We can’t be your father’s NPR. We need to be…a city that’s ahead of the trends. New York is more diverse than the rest of the country. And we need to reflect the city that we call home, and we do. I think everybody else is going to follow us.

How Mars Makes Content the Cat’s Meow

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The customer should be at the center of every marketing campaign. Before selling, though, advertisers need to make the right impression. Content that connects with target audiences is king nowadays, as message pushing continues to wane in effectiveness. Businesses must adapt to their target’s needs in order to have a fighting chance at conversions. Award-winning content marketer Rob Rakowitz, Global Director of Media at Mars, understands better than most that catering to your audience drives brand engagement. (Show notes by Jay Tellini).

Hear Rakowitz share his marketing advice on this week’s episode of Renegade Thinkers Unite. You can listen to the podcast above. Here are this episode’s highlights:

Understanding how customers behave is an essential step towards marketing success. Mars’s Uncle Ben’s brand team noticed that consumers who start their meals with rice are more likely to select a lean protein or a vegetable to go along with it. Under Rakowitz’s leadership, the brand message was refocused accordingly. Rakowitz says, “Uncle Ben’s is about helping consumers make sure that they’re making great food choices on a daily basis.”

To promote this message, Rakowitz’s team launched health-driven campaigns for the brand. In the UK, for instance, the team created a series of short viral videos with a celebrity chef to show consumers how to prepare healthy foods. Given the correlation between Uncle Ben’s products and consumers’ healthy meal choices, the campaign yielded some savory results for Rakowitz’s team at Mars.

Rakowitz used behavioral data to manage the campaign and repurposed the videos for a variety of mediums. “We then figured out how to take that two-minute video and cut it down to 30’s,” says Rakowitz, “which we could put on TV and various social channels—Twitter, Facebook, and Instagram.” This campaign owes much of its success to the marketing team’s willingness to learn about Uncle Ben’s target audience—what they want, how they behave and where they go to get their information.

Once Mars finds their customer insights, Rakowitz and his marketing team work to produce a clear and meaningful message. “Media is starting to hit more and more functions both within marketing and outside of it,” says Rakowitz. “The more you can simplify down what it is that [your business is] trying to do from a vision perspective, the better an idea travels.” Because the Uncle Ben’s team made the brand’s healthy eating message clear and executed it efficiently, Rakowitz had a more successful campaign on his hands.

A clear message also depends on defined goals, which Rakowitz says that Uncle Ben’s, Pedigree, and Snickers have all done well. “These brands truly understand that they need to reach more and more customers,” Rakowitz says. “The way that they’re going to do that is not just by throwing advertisers out there, but it’s by actually really figuring out what is their brand’s purpose.” Mars frames its products as solutions rather than simply as objects to establish credible brand identities in the minds of consumers.

Once those impressions are in place, it’s important that target audiences can maintain a healthy relationship with the brand. It all leads back to 4 C’s of conversion, according to Rakowitz: consumers, customers, communications, and commerce. When companies tie these pieces together, they’ll be well positioned to create and execute valuable messages.

Sometimes this means offering a service before selling. Like the Uncle Ben’s campaign, Mars also found value in educating consumers for the corporation’s Whiskas cat food product line. This team launched Kitten Kollege, a series of tongue-in-cheek videos that informed kitten owners about their pets’ life stages. Even though the campaign didn’t specifically push Whiskas, Kitten Kollege earned tangible results for Mars. Rakowitz says, “A lot of the insights that we shared were actually proprietary to Mars and we were able to connect them back to Whiskas.”

Offering a helpful service to customers was a core tenet of both the Whiskas and Uncle Ben’s campaigns. Rakowitz recommends that any other business do the same for its brands. “Don’t message push,” he says. “Think about creating an experience and a solution.”