We’re doing some work for a smart start-up out of India called iYogi.net that provides highly personalized customer support for PC owners. They offer a number of service plans including a flat rate of $99 for a year’s worth of help and thus far their service resolution rates (84%) and overall customer satisfaction ratings (93%) are amazing. I believe these folks are really doing good everyday, helping the otherwise helpless out of one PC jam or another. My favorite part of the service is that once they’ve completed a successful call, the technician says “good karma” to their very grateful customer.
Here’s a little bit more about iYogi from their website:
Headquartered in India, iYogi provides computer support via phone
and remote access for home and small business users globally. Live
24/7 support coverage extends to technologies that we use everyday.
iYogi was founded by a highly experienced team in India that is
passionate about raising the bar on service quality.
iYogi recently enhanced their offering with a “Green PC Initiative.” What’s smart about this program is that is helps all you PC owners (I’m a Mac guy) do a little good without really doing much. Here’s what Vishal Dihar, co-founder of iYogi.net, told me about this service:
While our service is to help make PC usage more energy efficient,
people need help with purchase, disposal and recycling. The online
website enables them to do that and will eventually be a resource
guide for consumers who need assistance while buying or upgrading
their machine. Most consumers are not aware that these options exist
for their PC. We hope to customize these options for all our
existing customers and through online marketing reach many more
computer users.
With most of us seeking big and little ways we can help the environment, having a “green PC” is indeed the PC (politically correct) thing to do. Good karma to you.