Lamenting the fact that the healthcare industry “says the same thing and blends into this mush,” Arra Yerganian is “working to change the conversation” about Sutter Health. To achieve this goal, Yerganian is “leaning in when others lean away” and seeks to “embrace the digital experience and create one-to-one relationships for the 3.5 million people that we serve.” Believing that this promise needs to go deeper than marketing, Yerganian works in “really close partnership with Sutter’s patient experience folks, executive leadership and operations” to “lay the foundation for a new [customer] experience.”